At the Alameda County Housing Provider Resource Center (ACHPRC), our team is dedicated to supporting rental property owners and tenants in unincorporated Alameda County. We bring a mix of housing expertise, community outreach experience, and a shared passion for fair, informed, and stable housing. Whether you’re navigating rental questions, seeking resources, or facing challenges, we’re here to help—with real people ready to listen and guide you every step of the way.

Itonya Conner- Hosusing Provider Specialist, Alameda County Housing Provider Resource Center (ACHPRC)

Hello, my name is Itonya, and I am proud to be a Bay Area native with over 20 years of experience in property management and real estate. I hold a CCRM (California-Certified Residential Manager) designation and have built my career as an leasing manager, on-site manager, property owner, and advocate for housing excellence. My expertise includes assisting property owners with tenant placement and navigating the complexities of rental markets. Over the years, I’ve helped countless individuals, couples, families, and roommates find not just a place to live, but a place to call home.

For the past seven years, I’ve also been a licensed Realtor, helping clients buy their dream homes, sell their properties, and secure investment opportunities. My approach is rooted in providing the tools, support, and personalized service needed to make renting, buying, or selling a stress-free and informed process. Previously, I hosted monthly free virtual Homebuyer Seminars featuring industry experts who answered questions and guided participants through the homebuying journey.

I am proud to serve as a Housing Specialist with The Alameda County Housing Provider Resource Center (ACHPRC) which offers support and resources to local housing providers, helping them navigate regulations and promote stable housing solutions in the community.

Jalene “Ja” Drew- Housing Program Specialist, Alameda County’s Housing Provider Resource Center (ACHPRC)

Hi, I’m Jalene “Ja” Drew, a Housing Program Specialist at the Alameda County Housing Provider Resource Center. I bring over seven years of experience in property management, and I’m passionate about supporting housing providers with the tools and guidance they need to navigate the rental landscape—especially when it comes to fair housing compliance, tenant relations, and resolving disputes.

At ACHPRC, I’m involved in outreach, education, and building strong partnerships with community organizations like Rental Management Attorneys, Healthy Homes and Rental Mediation Services. My mediation training helps me take a practical, solution-focused approach to the work, and I truly enjoy helping providers feel more confident and equipped to manage challenges while contributing to stable, well-managed housing in our communities.

Jennifer Jo McCallon – Housing Provider Specialist, Alameda County Housing Provider Resource Center (ACHPRC)

I’m Jennifer Jo McCallon, a licensed California Broker and Realtor®. I hold a Master’s Degree in History and am currently working toward my Juris Doctor Degree. As a rental property owner myself, I’m passionate about creating homeownership opportunities and advocating for the protection of our mom-and-pop rental property owners.

Haldun Morgan – Outreach Coordinator, Alameda County Housing Provider Resource Center (ACHPRC)

I’m Haldun Morgan, the Outreach Coordinator for the Alameda County Housing Provider Resource Center (ACHPRC). I bring a background in community engagement, marketing, and advocacy for social equity, with experience in campaign organizing, communications, and program development. Over the years, I’ve had the privilege of working with organizations like the Museum of Children’s Arts (MOCHA), Youth Speaks, and Youth Radio—leading efforts to amplify underrepresented voices and connect communities with vital resources.

At ACHPRC, I focus on building relationships with housing providers in Alameda County’s unincorporated areas. My goal is to ensure that property owners have access to the education, compliance support, and tools they need to manage their properties successfully. Whether through outreach events, partnerships, or creative communications, I’m committed to supporting a more informed, empowered, and connected housing community.

John Takayama- Operations, Alameda County Housing Provider Resource Center (ACHPRC)

Hello, my name is John, I have lived in the Bay Area all my life and bring over 20 years of professional experience working in call centers, operations, sales, and business optimization. For the past ten years working at a community bank, I worked aggressively to gain an in-depth understanding of operations at various levels. I brought best practices and leadership to help optimize business functionality at various levels across the company.

I have led training sessions and integrated new technology to monitor track and calibrate staff efficiencies. I worked in tandem with other departments on projects that involved revamping various processes, systems, and the mentoring of staff. I also helped to enhance several departments and teams by strategically pulling resources together to restructure operations to business needs.