Data Privacy Policy – Alameda County
for the Unincorporated Alameda County Housing Provider Resource Center | Housing Provider Resource Center Website
Effective Date: 01.21.2025
Last Updated: 01.21.2025
This Privacy Policy explains how the Unincorporated Alameda County Housing Provider Resource Center (the “Resource Center”, “we”, “our” or “us”), collects, uses, and protects personal information when you access or use our website (URL: https://achprc.org) (“Website” or “the Site”). The Website provides educational resources, downloadable forms, and information related to housing policies for landlords who specifically own property in the unincorporated region of Alameda County and who provide housing for other people in that region – any other use of the Site is explicitly inapplicable. By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy (the “Policy”), and the Terms of Service of the Site (the “Terms”) incorporated by reference hereunder. If you do not agree with the terms of this Policy or the Terms, please refrain from using the Website. The Policy is a legally binding agreement between you and the Resource Center.
This Privacy Policy outlines our practices in compliance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws.
This legally binding privacy policy governs the valuable exchange between any User of the Site and the Resource Center. It is hereby noted and emphasized that any visitor to the Site is a “User” as defined in § 1 of the Site’s Terms of Use found at: https://achprc.org/terms-conditions/; any person or user who accesses the Site and/or any content contained within the Site, including all themes, ideas, news updates or available forms provided (“Content”) is equally governed by this Policy as it regulates the exchange of User data given to the Resource Center. We are the ‘controller’ of any data divulged into our website, reachable at .
1. Data rights, retention, and marketability.
The Resource Center reserves all rights pertaining to any and all valuable, sensitive, personally identifiable, or otherwise significant Data (the “Data”) received from any User upon its transfer of any Data to the Site. We host our site in California and adhere to California’s data privacy regulations. We do not sell your Data currently, and we will update you if we decide to change this policy in the future.
Information We Collect – We collect information in the following ways:
1A. Personal Information You Provide
When you visit our Website, you may provide personal information such as:
Contact Information: Name, email address, phone number, or other contact information if you choose to fill out a form or request information from us.
Usage Data: If you voluntarily submit forms or download materials, we may collect details such as your IP address, browser type, device information, and timestamps of when you accessed the Website.
1B. Automatically Collected Information
We may collect information automatically when you visit the Website, including:
Cookies: We use cookies and similar tracking technologies to enhance your experience on the Website, track usage patterns, and improve the content we offer. You can set your browser to refuse cookies, but some features of the Website may not function properly without them.
Analytics: We use third-party analytics tools (e.g., Google Analytics) to monitor Website traffic and improve user experience. These tools may collect data such as the pages visited, time spent on pages, and other usage statistics.
1C. Public Records
As a California government entity, any data you submit to the Website may be subject to public records laws, including the California Public Records Act (CPRA). We may disclose your information as required by law, but we will attempt to protect your privacy within the confines of the law.
1D. Categories of Personal Information Collected.
We collect the following categories of personal information:
Contact Information: Name, email address, phone number.
Account Information: Username, password, account preferences.
Payment Information: Credit card details, billing address.
Technical Data: IP address, browser type, operating system, browsing behavior, and device identifiers.
Business Information: Verification research regarding publicly available LLC & Corporation information, real estate portfolio/unit quantities, property locations, amenity information, affiliations, parent companies, management companies, employee information, business contact information, business contact/mailing information, and more without limitation for User-related inquiries.
Usage Data: Interaction with our website, including pages visited and time spent.
Other Personal Information: Any additional information you voluntarily provide to us through the Site or connected portals.
Any other relevant information, including, without limitation:
Promotions, presenters, webinars, promoting biographies, sharing photographs/headshots, contact information goes out to Users and community partners (third parties) via email and/or social media text in order to promote the events related to the Services & Site.
Posting events on Eventbrite, NextDoor, other social media platforms.
The Resource Center retains all possible rights to any and all valuable, sensitive, personally identifiable or otherwise important data it receives from any User to the extent that we may aggregate, anonymize or market such data for any and all relevant legal purposes.
1E. Methods of Data Collection.
Description of How We Collect Personal Data:
Our organization collects personal data through various methods to ensure we provide our services effectively and maintain a positive relationship with our customers. We collect personal data through the following channels:
Websites: When you visit our websites, we may collect personal data through cookies, third party platforms/pages, and similar technologies to improve your browsing experience and offer personalized services.
Customer Forms: Personal data provided by you through customer registration forms, subscription forms, or contact forms on our websites or in physical formats.
Email Surveys: We may collect personal data through surveys conducted via email to gather feedback and improve our services.
Email Correspondences: Correspondences with our team often includes the exchange of User Data, including contact information, collaborative team identities, & case-specific information when Users email us, or vice versa.
Forms: When Users complete forms through the Site we retain the information entered into those forms.
Testimonials: When Users give us praise, or otherwise provide positive testimonials, we sometimes post those positive testimonials on the Site, protecting the User’s identity with an abbreviated name.
In Person: Personal data collected during in-person interactions such as sign-ups at events, conferences, or workshops organized by us.
Webinars: Personal data collected during virtual, online interactions such as video chats, video meetings, or informative Webinars.
Give-aways: Information collected when you participate in contests, promotions, or giveaways hosted by us.
Database Records: Personal data obtained from publicly available sources or third-party providers to enrich our customer database and enhance our services.
Collection of Data from Individuals and Third Parties:
We collect personal data directly from individuals and also from third parties to enhance our services and provide a personalized experience. Here’s how we collect data:
Directly from Individuals:
User Submissions: Personal data provided voluntarily by users through forms, registrations, subscriptions, or inquiries on our websites.
Communications: Personal data collected through communications such as emails, chats, Q&A sessions, and feedback forms.
Polls and Webinars: Personal data obtained when individuals participate in polls, webinars, or other interactive sessions hosted by us.
This includes in-person events, event registrations, and any other interactions whereby individuals directly share their information.
From Third Parties:
API Integrations: Personal data retrieved from third-party services integrated into our website when users engage with these services. This includes data on engagement, usage patterns, and preferences relevant to the integrated service.
Third-Party Polls and Webinars: Personal data collected from third-party polls or webinars integrated into our website, subject to the privacy policies and terms of use from these third parties.
We collect personal data based on user consent, as necessary for the performance of a contract, to comply with legal obligations, or for our legitimate interests in providing and improving our services. We ensure that any third-party data collection adheres to applicable data protection laws and regulations in California.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To deliver educational content, downloadable forms, and other materials that you request through the Website.
To Improve the Website: To monitor and analyze usage patterns, troubleshoot issues, and enhance the user experience.
To Respond to Inquiries: If you submit a question or request via email or through the Website, we may use your contact information to respond to your inquiry.
Compliance with Legal Obligations: To comply with applicable laws, regulations, and public records requirements.
2A. Purposes of Data Collection.
We collect personal data to serve various essential functions and provide a comprehensive experience for our users. Specifically, we collect data for the following purposes:
Service Provision: To deliver and manage the services you have requested, including processing transactions, managing accounts, and providing customer support.
Marketing: To offer you information about our products, services, and promotions that may be of interest to you. This includes personalized marketing communications and targeted advertising based on your preferences.
Continuing Education Certifications: To facilitate the issuance and management of continuing education certifications; this involves collecting and verifying information necessary for certification purposes.
External Submissions: To submit relevant user information to external organizations for the purpose of obtaining certifications or other services as requested by you.
2B. Use of Data for Targeted Advertising and Automated Decision-Making:
We use personal data for the following purposes:
Profiling and Targeted Advertising: Your data may be used to create a profile based on your interests, behaviors, and preferences. This profiling helps us deliver targeted advertising that is more relevant to you. This means you may see ads and promotional content that align with your specific interests and previous interactions with our services.
Automated Decision-Making: We utilize automated systems to make decisions that affect the content and services you receive. This includes controlling and tailoring the marketing and advertising you see based on your individual user circumstances, as determined by our data collection practices.
Algorithm-Generated Marketing Materials: We employ algorithms to generate personalized marketing materials, sales offers, and advertisements. These algorithms analyze your data to create content that is more likely to be relevant and engaging to you.
3C. Additional Data Collection:
We may also receive the following data from Users:
Logos: Business and branding logos.
Marketing Materials: Promotional and marketing content.
Property Lists: Details of properties managed or listed.
Property Manager Information: Names, contact information, titles, and credentials of property managers including any consultants and on-site staff.
Location and Address: Business location, billing address, and mailing/shipping address.
Business Partners: Information about business partners and associates.
Doing Business As (DBA): Any DBA names associated with the User or their business.
User Details: Names of individual Users, property owners, and/or partners.
Third-Party Data Collection and User Review:
We may receive data collected by third parties, which is shared with us independently of your direct engagement with our Site. This third-party data is used to enhance services we provide and to ensure accuracy and relevance in our interactions with you. Users are encouraged to review any data we receive from third parties that pertains to them. If you find any inaccuracies or discrepancies, you have the opportunity to correct or update such information to ensure its accuracy. Our goal is maintaining transparency, and ensuring the data we use is accurate/useful, generating the best possible service for you.
This additional data collection is intended to support the features and benefits associated with the Site, and to facilitate effective communication and collaboration within our platform. We ensure that our use of data for these purposes complies with applicable data protection laws and is conducted with transparency, confidentiality, the utmost care, and respect for your privacy. If you have any questions about the data we collect or how it will be used, or if you wish to opt-out of data collection, please refer to the relevant sections of this Policy or contact us directly at – For any concerns regarding third-party data or to request corrections, please contact us directly. We are committed to upholding the highest standards of data accuracy and transparency in our services. Your information is only used in ways that are necessary for fulfilling these purposes and will not be shared with third parties except as explicitly stated in the relevant Terms & Policies on our Site and the Terms & Policies of those third parties.
* NOTICE * OPT-OUT: Although all Users have the right and opportunity to Opt-Out of any data submissions, we are unable to provide resources to Users of the Site without certain important data in order to do so competently. *
* NOTICE * WE DO NOT SELL YOUR DATA CURRENTLY: We do not currently sell any User Data, but, if we decide to start, we will notify you in an updated Privacy Policy, and you will then be given the opportunity to “opt-out” according to relevant regulations. *
3. Sharing Your Information
We will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
With Service Providers: We may share your information with third-party service providers who assist us in operating the Website, performing analytics, or providing other technical support. These providers are obligated to handle your information in accordance with this Privacy Policy.
For Legal Compliance: We may disclose your information if required to do so by law, including in response to a subpoena, court order, or government investigation, or as part of a legal proceeding under the California Public Records Act (CPRA).
With Other Government Agencies: In accordance with our mission and legal responsibilities, your information may be shared with other government entities as necessary to perform our functions, such as regulatory enforcement or data sharing for public policy purposes.
3B. Data Use and Sharing:
In accordance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws, we outline the following practices regarding the use and sharing of personal data:
Use of Personal Data Within the Organization:
Operational Purposes: Personal data is used to provide, maintain, and improve our services. This includes, but is not limited to: managing your account, processing transactions, providing User benefits, providing resources, and responding to inquiries.
Internal Analysis: Data may be used for internal purposes such as, without limitation: any business analysis, customer support, and/or enhancing of User experiences. We analyze your data to understand trends, preferences, and in order to improve our own offerings.
Communication: We use personal data to communicate with you about any updates, promotions, and/or other relevant information regarding our services and your account, based on your preferences and consent.
Sale of Personal Information:
We do not sell personal information to third parties. If this practice changes in the future, we will update this policy, notify you, and provide an option for you to opt-out of such sales. *
Sharing Personal Data with Third Parties:
Service Providers: We may share personal data with third-party service providers who perform services on our behalf, such as payment processors, data storage providers, and customer support vendors. These parties are bound by confidentiality agreements and are required to handle your data in accordance with applicable laws; you hereby agree to their terms of use and privacy policy according to the reciprocal nature of the linked services.
Business Partners: Personal data may be shared with business partners, including real estate associations, for purposes such as joint marketing initiatives, educational certification to our Users, or other similar services, partnerships, or collaborations. Such sharing is conducted under agreements that ensure data protection and compliance with privacy laws.
Legal and Regulatory Requirements: We may disclose personal data as required by law or to comply with legal obligations, including responding to lawful requests from public authorities or law enforcement.
Cross-Border Data Transfers:
International Transfers: In some cases, personal data may be transferred to and processed in countries outside of California or the United States. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your data.
Data Protection Measures: We implement appropriate technical and organizational measures to ensure that personal data transferred across borders is protected in accordance with the standards set by the California Consumer Privacy Act (CCPA) and other relevant data protection regulations.
4. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:
4A. Right to Access
You have the right to request information about the personal data we have collected about you in the past 12 months. This includes:
The categories of personal information we collect.
The purposes for which we use your personal information.
The categories of third parties with whom we share your personal information.
4B. Right to Delete
You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., if the data is needed for legal or operational purposes).
4C. Right to Opt-Out
You have the right to opt-out of the sale of your personal information. The Resource Center does not sell your personal information to third parties. However, if we were to change this policy in the future, we would notify you and give you the ability to opt-out.
4D. How to Exercise Your CCPA Rights
To exercise your rights under CCPA, please contact us using the information below. We will respond to your request within the timeframes required by law. To protect your privacy, we may need to verify your identity before processing your request.
4E. Legal Basis for Data Processing in California:
In compliance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws, we process personal data based on the following legal bases:
Consent: We may process your personal data when we have obtained your explicit consent to do so. Consent is collected through clear, affirmative actions such as “opting-in” to receive communications related to the Site, and/or agreeing to our Privacy Policy during your account registration and eventual entry of data. You can withdraw your consent at any time by contacting us, or by adjusting your preferences in your account settings. Be aware that certain consents are fundamentally necessary to use our Services.
Contract Performance: We process personal data as necessary to fulfill our contractual obligations to you. This includes data required to provide our services, process transactions, and manage your account. For instance, we use your data to deliver the services you have requested and to perform our contractual commitments. We may retrieve such data from public sources whenever available.
Legitimate Interests: We may process personal data based on our legitimate interests, provided that these interests are balanced against your rights and freedoms. This includes using data for purposes such as improving our services, ensuring network security, and conducting business analytics. We ensure that such processing does not override your rights and interests.
4F. Data Management and User Rights:
Consent Management: You can review and manage your consent preferences through your account settings or by contacting us directly. We provide clear options to opt in or opt out of specific data uses and communications; although some data is fundamentally necessary to use our services.
Opting-out of some data entries is essentially opting-out of using our Services, the Site, and/or its resources, just by nature of how our offerings work in requiring certain User Data for us to accurately function.
Data Access and Correction: You have the right to access your personal data, request corrections, and obtain a copy of the data we hold about you. You can exercise these rights by submitting a request through our designated contact channels, calling us at: +1(510) 868-0700 or e-mailing us at:
4G. Data Security and Storage:
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, and destruction. Data is stored in a secure manner and retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
4H. Individual Rights Regarding Personal Data:
In compliance with the California Consumer Privacy Act (CCPA) and other applicable California privacy laws, individuals have specific rights concerning their personal data. We respect and facilitate these rights as follows:
Individual Rights:
Right to Access: You have the right to request access to the personal data we hold about you. This includes information about the categories of personal data collected, the purposes for processing data, and the third parties with whom it has been shared.
Right to Rectification: If you believe that your personal data is inaccurate or incomplete, you have the right to request that we correct or update the information.
Right to Erasure: You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent and no other legal basis for processing applies.
Exercising Your Rights:
Submission of Requests: To exercise your rights, you can submit a request by contacting us through the designated contact methods provided in this policy. Please specify the right you wish to exercise and provide sufficient details to help us verify your identity and process your request.
Verification Process: We may need to verify your identity before fulfilling your request. This helps ensure that personal data is not disclosed or altered without proper authorization. Verification may involve providing additional information or answering security questions.
Handling of Requests: Once your request is verified, we will:
Access Requests: Provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
Rectification Requests: Correct or update your personal data as requested and inform you of the changes made.
Erasure Requests: Delete your personal data from our records, subject to any legal or contractual obligations that require us to retain certain information. We will confirm the deletion and provide you with information about any data that cannot be deleted.
Response Time: We aim to respond to your requests within the timeframes required by California law, typically within 45 days of receipt. If we require more time, we will notify you of the extension and the reasons for it.
We are committed to upholding your data rights and handling your requests in a transparent and efficient manner. If you have any questions about your rights or how to exercise them, please contact us through the contact information provided in this policy.
Consumer Rights
Under the CCPA/CPRA, you have the following rights:
Right to Access: You may request access to the personal information we hold about you.
Right to Deletion: You may request the deletion of your personal information.
Right to Opt-Out: You may opt-out of the sale or sharing of your personal information. (Note: We do not currently sell personal information, and we will update you, notify you, and provide an option to opt-out if we ever DO decide to sell personal information or User Data.)
Right to Correction: You may request correction of inaccurate personal information.
Right to Limit Use of Sensitive Information: You may request limitations on the use of sensitive personal information.
Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. This means you will not be denied goods or services or treated unfairly if you choose to exercise your rights. To exercise any of these rights, please contact us using the information provided herein.
5. Data Security
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no security system is 100% secure, and we cannot guarantee the security of your information. You are responsible for maintaining the confidentiality of any login credentials or other information you use to access the Website.
5A. Data Security Compliance:
In compliance with California privacy laws, including the California Consumer Privacy Act (CCPA), we are committed to safeguarding your personal data through robust security measures and practices. Our approach to data security includes the following:
Security Measures:
Encryption: We use advanced encryption technologies to protect personal data both in transit and at rest. This ensures that sensitive information is securely transmitted and stored, minimizing the risk of unauthorized access.
Access Controls: Access to personal data is restricted to authorized personnel only. We implement strict access controls, including role-based permissions and multi-factor authentication, to ensure that data is only accessible to those who need it for their job functions.
Firewalls: We deploy firewalls and intrusion detection systems to protect our network infrastructure from unauthorized access and cyber threats. These defenses help to prevent potential breaches and ensure the security of our systems.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our security posture. These audits help us maintain a high level of security and ensure that our measures remain effective against evolving threats.
Detection, Assessment, and Management of Data Breaches:
Detection: We have implemented monitoring systems to detect any suspicious activities or potential breaches of personal data. These systems are designed to quickly identify unusual patterns or unauthorized access attempts.
Assessment: In the event of a suspected data breach, we promptly assess the situation to determine the nature and scope of the incident. This involves evaluating the potential impact on personal data and the effectiveness of our security measures.
Management: If a data breach is confirmed, we follow a defined incident response plan to manage and mitigate the breach. This includes:
Containment: Taking immediate steps to contain the breach and prevent further unauthorized access.
Notification: Informing affected individuals and relevant authorities as required by law, including providing details about the breach and guidance on protective measures.
Remediation: Addressing the root cause of the breach and implementing measures to prevent recurrence. We also review and update our security policies and practices based on lessons learned from the incident.
We take data security seriously and are dedicated to protecting your personal information through comprehensive security practices and proactive breach management. For any questions or concerns regarding our data security measures, please contact us through the channels provided in this Policy.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer needed, we will either delete it or anonymize it, in accordance with applicable retention policies.
6A. Data Retention and Deletion Practices:
In compliance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws, we follow the below practices regarding the retention, storage, and secure deletion or anonymization of personal data:
Retention Period: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable California laws. This may include:
Operational Purposes: Data necessary to provide and improve our services, process transactions, and manage your account is retained as long as you maintain an active account or for the duration required to fulfill contractual obligations.
Marketing Purposes: Data we receive in order to contact Users for future services, including marketing of future services from our platforms, shall be retained for the purpose of communication with past Users for a reasonable amount of time until Users ‘opt-out’ or ‘unsubscribe’ from such Data uses.
Legal Compliance: Data may be retained to comply with legal obligations, such as financial record-keeping or regulatory requirements, for the duration stipulated by relevant California laws.
* [We do not retain personal data indefinitely unless legally required to do so. Retention periods are reviewed periodically to ensure compliance with applicable laws and best practices.] *
Retention Criteria: The criteria used to determine retention periods include:
Purpose of Data Collection: Data is retained as long as it is necessary to achieve the purpose for which it was collected.
Legal Requirements: Retention periods are guided by statutory and regulatory requirements applicable to our industry and business operations.
Business Needs: Consideration of operational needs & the value of data for historical, commercial, communicative, analytical, or statistical purposes.
Secure Deletion and Anonymization: When personal data is no longer needed for its intended respective use, or upon expiration of the retention period, we take the following steps to ensure secure deletion or anonymization:
Deletion: Data is permanently deleted using secure methods that prevent recovery, such as shredding electronic files or degaussing storage media.
Anonymization: Where appropriate, data is anonymized or aggregated to ensure it can no longer be linked to an individual before being deleted. Anonymized data may be retained for analytical purposes without identifying individuals.
We follow industry best practices for secure data disposal and anonymization to protect your privacy and ensure that data is handled responsibly throughout its lifecycle.
For any questions about our data retention practices or to request information about your data, please contact us through the channels provided in this Policy.
7. Links to Third-Party Websites
The Website may contain links to third-party websites that are not operated by us. These third-party sites have their own privacy policies and terms of use, and we are not responsible for their practices. We encourage you to review the privacy policies and terms of use for any external websites you visit.
8. Children’s Privacy
The Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. When changes are made, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information.
9A. Data Policy Updates & Notification:
1. Right to Update the Privacy Policy
We reserve the right to update and modify our privacy policy at any time to reflect changes in our practices, legal requirements, or operational needs. Any updates or changes will be effective immediately upon posting on our website or through other notification methods as described below. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
2. Notification of Significant Changes
When significant changes are made to this privacy policy, we will notify you through one or more of the following methods to ensure that you are informed:
Email: We may send you an email notification regarding major updates to the privacy policy if you have provided us with your email address.
Website Notifications: Significant changes will be prominently posted on our website homepage, including on the privacy policy page.
Pop-Ups: For substantial updates, you may receive a pop-up notification on our website the next time you visit.
Mail: If required by law or if the change impacts you substantially, we may send a physical mail notification to the address we have on file, if we have such Data.
Phone: In specific circumstances, especially where we have an ongoing relationship with you, we may notify you of significant changes via phone.
Text: For users who have opted to receive text messages, we may send a notification of major updates through SMS.
We strive to provide clear and timely notice of changes to ensure that you are always aware of how your personal data is managed and protected. If you have any questions or need further information about updates to our privacy policy, please contact us using the contact details provided in this Policy.
10. Additional California Privacy Rights
10A. Right to Correct or Update Personal Information
Under the California Consumer Privacy Act (CCPA), you have the right to request that we correct any inaccurate personal information we may hold about you. If you believe that any personal information we have collected is incorrect or incomplete, you may request that we update or rectify it.
10B. Right to Non-Discrimination
We will not discriminate against you for exercising any of your rights under the CCPA, including your right to access, delete, or opt out of the sale of your personal information. You may continue to use the Website and receive the same level of service, regardless of whether you exercise these rights.
10C. Categories of Personal Information Collected
In compliance with the CCPA, the following categories of personal information may be collected when you interact with the Website:
Identifiers: Includes information such as your name, email address, postal address, phone number, and IP address.
Commercial Information: Transaction data, including services used and records of materials downloaded or requested.
Internet or Other Electronic Network Activity: Data such as browsing history, search history, and interactions with the Website.
Geolocation Data: If applicable, information about your approximate location when using certain Website services.
Professional or Employment-Related Information: If applicable, data related to your role as a landlord or property manager.
10D. Sensitive Personal Information
If you choose to use certain services that involve sensitive data, such as lease agreements or financial records, we may collect and store such information. We will only use this data for the purposes for which it was collected and will take additional precautions to protect its confidentiality.
11. Data Use and Sharing Practices
11A. Purposes of Data Collection
We collect personal information for the following purposes:
To provide and enhance the educational materials, forms, and services offered on the Website.
To respond to your inquiries and fulfill any requests for information or documents.
To monitor and analyze Website usage for improvements and user experience optimization.
To comply with legal obligations, including data retention requirements under the California Public Records Act (CPRA).
To ensure the security and integrity of the Website, including fraud prevention.
11B. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
Service Providers: We may share personal information with third-party service providers who assist us with operating the Website, conducting analytics, or providing technical support.
Legal Requirements: We may disclose your information in response to a legal request, such as a subpoena, court order, or in compliance with public records laws, including the California Public Records Act.
Government Agencies: As part of our governmental functions, we may share personal information with other California state or local agencies as necessary to carry out our operations.
12. User Choices and Opt-Out Mechanisms
12A. Opt-Out of Tracking or Cookies
You can manage your cookie preferences by adjusting the settings on your web browser. Most browsers allow you to block or delete cookies, and you can choose to accept or reject cookies when visiting the Website. Please note that disabling cookies may affect your ability to access certain features of the Website.
12B. Do Not Track (DNT)
The Website currently does not respond to “Do Not Track” signals from web browsers. You may adjust your browser settings to limit tracking and manage cookies as described above.
12C. CCPA Opt-Out Rights
Although we do not sell your personal information, if we were to change our practices in the future, you would have the ability to opt-out of any sale or sharing of your data. Currently, there is no data sharing for the purposes of direct marketing or sales.
13. Security of Your Information
We employ reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system is completely secure. We cannot guarantee the absolute security of your information, but we are committed to maintaining robust security practices to minimize risks.
13A. Encryption
Sensitive data transmitted through the Website, such as personally identifiable information (PII), is encrypted during transmission using industry-standard encryption protocols (e.g., SSL/TLS). We also encrypt sensitive information stored on our systems to protect it from unauthorized access.
13B. Access Control
Access to your personal information is limited to authorized personnel who need access to perform their job functions. Our employees and contractors who may handle personal data are required to comply with strict confidentiality agreements.
14. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory obligations. When personal information is no longer required for these purposes, it will be deleted or anonymized according to our data retention policies.
14A. Retention Periods
Personal information related to your interactions with the Website (e.g., contact information, documents downloaded) will generally be retained for the regular lifecycle of the data’s intended use and “reasonably necessary and proportionate” to achieve the purposes for which it was collected, and deleted no more than 2 years following the end of the given data’s usage, in compliance with applicable laws.
For specific forms or records related to legal or property management issues, retention periods may vary based on regulatory requirements, and data will be retained accordingly.
15. California Privacy Rights Beyond CCPA
15A. Shine the Light Law
Under California’s “Shine the Light” law, residents of California may request information regarding how their personal data is shared with third parties for direct marketing purposes. The Resource Center does not share your personal information for marketing purposes. If this policy changes, we will notify you and provide you with a method to opt out. For more information, or to make a request under this law, please contact us using the contact information provided.
15B. Minors’ Privacy
The Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete the information from our records.
15C. Third-Party Data Collection
We may use third-party services to collect and analyze data on our behalf. These third parties are bound by contractual obligations to protect your information and are not permitted to use or disclose it for any purpose other than performing services for us, which is explicitly agreed upon in the relevant contracts. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.
15D. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device to collect information about your interactions with our Site. You can manage or opt-out of cookies through your browser settings. For more information, please see our Cookie Policy.
15E. California “Do Not Track” (DNT) Disclosure
Our website does not respond to Do Not Track (DNT) signals from your browser. If you wish to limit tracking, please use privacy settings provided by your browser or third-party tools.
15F. Severability: If any provision of this privacy policy is found to be invalid, inadequate, or unenforceable, the remaining provisions shall continue in full force and effect. Any such invalid or unenforceable provision shall thereafter be interpreted to reflect the parties’ original intent as closely as possible, endeavoring to replace any such clause or provision with the absolute closest possible legally enforceable result without deletion of the same.
15G. DPO Contact: For any concerns regarding data protection or privacy matters, you can reach our Data Protection Officer at:
16. International Data Transfers
If you access the Website from outside of California or the United States, please note that your personal information may be transferred to and processed in the United States, where our servers and service providers are located. By using the Website, you consent to the transfer of your personal data to countries with different data protection laws than those in your country of residence.
17. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the CCPA, please contact us at:
Unincorporated Alameda County Housing Provider Resource Center
+1(510) 868-0700
https://achprc.org
This completes our Privacy Policy. We take your privacy seriously and are committed to handling your personal information in a secure and transparent manner. Thank you for trusting us with your data.
