Is there a time frame within which housing providers are required to respond to maintenance requests from tenants?

While specific timelines may vary, housing providers are generally expected to respond to maintenance requests from tenants within a reasonable time frame. A reasonable time frame for non-emergency items is typically no more than 2-3 days. Urgent requests should be responded to within 24 hours and situations of an emergency nature as soon as possible. Best practices include immediately responding that the request has been received and continuing to communicate with the tenant the status of their request.